IT Support

Kamcrest is highly skilled in IT Support and is our most notable service. We provide a complimentary "Network Evaluation" to all our established clients. The evaluation breaks down the client's entire IT infrastructure from a hardware/software standpoint in order to assess your existing setup and to determine the best way to support it. Once the evaluation has taken place, we will setup your infrastructure for remote access. If things go wrong on your end all that is required is a quick call or an email to our support desk for our Kamcrest team to access your network and provide any IT support you may need with a full understanding of your infrastructure.

This service saves our clients an enormous amount of headache and money/time. Our goal is to provide worry free comfort to our clients while ensuring their systems are online and functioning efficiently. We tailor-design our support contracts to meet each client's IT needs and budget so clients can focus on conducting business rather than just keeping the lights on.

Here are some support services we offer:
 

  • 24x7 Remote Support (Email and Phone).
  • Onsite Support (If we can't do it remotely, well be onsite to fix it).
  • Helpdesk services tailored to your IT infrastructure.
  • Customized Software Support (Kamcrest makes sure we know all your software's so when things go wrong not only do we get involved we make sure the software vendor's are involved).
  • Hardware Support (When things go wrong we deal with vendors direct and get your hardware up and running. We also stock a hardware inventory, so if need be we can get you up and running in no time).
  • Onsite Hardware Repair and Imaging (We come onsite to your place of business and perform hardware repairs and imagining if need be).
  • Onsite Data Recovery Services.
  • Database maintenance and uptime support.
  • Software/Hardware procurement and inventory management services.

Worry free maintenance. Every client that has a full support contract is covered by default for the following services:

  • Login to all User PC's to perform cleanup and ensure nothing is wrong on a monthly basis.
  • Ensure all backups are being executed properly on a monthly basis.
  • Login to all servers and networking infrastructure to ensure performance is up to par and no issues are present.
  • Monitor all storage equipment to ensure no data storage or security issues are present.
  • Perform any other preventative maintenance needed.
  • Deliver monthly reports on support contract usage.
  • Deliver monthly reports on all software/hardware infrastructure to ensure infrastructure is keeping up with business needs.
  • Update customers when necessary with new IT solutions in their domain to ensure their business is up to date with technology.
  • Login monthly on all user PC's to ensure the latest updates and patches have been applied. This makes sure the PC's software/hardware has the latest patches for ideal system performance, security, and functionality.


All support contracts can be customized into packages that will accommodate every budget and any special requirements that you may have. Contracts can be setup on a yearly, or monthly basis. Ad-Hoc support is also available. Call today for your FREE network evaluation.


IT Consulting Brochure